Items are sold as seen, I want you to be happy with your order, please make sure you read the item description so you know exactly what you're buying!
If you have any questions please contact me.
If you are not happy with your item I will accept returns, but at the buyers expense, unless the item is in some way faulty. Refunds will not be processed until the item is returned to me, I recommend you use a form of delivery that requires a signature for your own peace of mind. If you wish to return your item you must contact me within 30 days of receiving your item.
If an item arrives damaged I will refund, or replace the damaged part of your order.
If there are any problems with your order, please contact me. I will work with you to make it right.
Colour varies from computer to computer. I try to represent the shades as accurately as I can, some shades, particularly reds and purples, are notoriously hard to photograph. For the most part I don't edit my photos at all, apart from cropping them. I occasionally adjust photos to make sure that what I see on screen matches the true colour of the fibre.
I'm more than happy to do a custom blend or dye job if you have particular colours and fibres in mind. Please get in touch to discuss your ideas.
If you like the fibre but don't spin I can also do custom spinning of specific blends, again just get in touch.
All items are sold subject to UK laws and legislation.